Privacy Policy

Introduction

At RooTek, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make purchases, or interact with us in other ways.

By using our website or providing personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide you with the best possible experience. This includes:

Personal Identifiable Information (PII): Your name, email address, phone number, shipping address, billing address, and payment details.
Order Information: Details related to your purchases such as items ordered, payment information, and delivery preferences.
Automatically Collected Information: We use cookies and similar technologies to collect data about your browsing activity on our website, including IP address, browser type, device information, and pages visited.
Communication Data: Information from communications you send to us, including email inquiries, feedback, and customer service interactions.

2. How We Use Your Information

The information we collect is used for the following purposes:

Order Fulfillment: To process and deliver your orders, including shipping, returns, and customer service inquiries.
Communication: To respond to your questions, provide updates on your order, and send marketing or promotional materials (if you have opted in).
Website Improvement: To monitor and analyze website traffic and usage to improve our website’s functionality and user experience.
Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, improve our services, and provide relevant advertising. By using our site, you consent to our use of cookies.

You can adjust your browser settings to refuse cookies, but this may limit some functionalities of our website.

4. Data Sharing

We do not sell or share your personal information with third parties except in the following situations:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support.
Legal Requirements: If required by law, we may disclose your personal data to comply with legal obligations or respond to lawful requests by public authorities.

5. Data Security

We take appropriate measures to ensure your personal data is stored securely and protected against unauthorized access, alteration, or disclosure. We use secure encryption technologies to protect your payment information and follow best practices for safeguarding your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal data:

Access: You have the right to request access to the personal information we hold about you.
Correction: You can request the correction of inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal data, subject to certain legal obligations.
Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us.

To exercise any of these rights, please contact us at privacy@rootek.com.au.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at:

Email: privacy@rootek.com.au