Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the RooTek website, products, and services. By accessing or using our website, you agree to these Terms. If you do not agree to these Terms, please refrain from using our website.

1. General

Website Access: By accessing this website, you agree to comply with these Terms and all applicable laws. RooTek reserves the right to change these Terms at any time without prior notice.
Eligibility: You must be at least 18 years old or have legal parental or guardian consent to use our website or make purchases.
Accuracy of Information: We strive to ensure all information on our website is accurate and up-to-date. However, we cannot guarantee the accuracy, completeness, or reliability of any content, including product descriptions, pricing, and availability.

2. Orders and Payments

Order Process: By placing an order on our website, you agree to provide accurate and complete information. All orders are subject to acceptance by RooTek, and we reserve the right to refuse or cancel orders at our discretion.
Pricing and Payments: All prices on our website are in AUD (unless otherwise specified) and include applicable taxes. We accept payments through our secure payment gateways. Payment must be received before the order is processed and shipped.
Order Confirmation: Once your order is placed, you will receive an email confirming your order details. This does not constitute acceptance of your order, as we reserve the right to verify the order before processing.
Cancellations and Modifications: Once an order has been placed, it cannot be modified. Orders can be canceled if they have not yet been processed for shipment. Contact our support team for assistance.

3. Shipping and Delivery

Shipping: We ship our products domestically and internationally. Shipping costs, estimated delivery times, and carrier options will be provided at checkout.
Delivery Times: Delivery times vary depending on your location and the shipping method selected. While we strive to meet the estimated delivery times, RooTek is not responsible for delays caused by third-party carriers or unforeseen circumstances.
Tracking: Once your order has been shipped, you will receive an email with tracking information.
International Shipping: For international orders, you are responsible for any customs duties, taxes, or additional fees imposed by your country.

4. Returns and Exchanges

Return Policy: If you are not satisfied with your purchase, you may return the product within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached. Custom or personalized items are not eligible for return unless they are faulty.
Return Process: To initiate a return, please contact our support team at support@rootek.com. You are responsible for return shipping costs unless the item is faulty or the wrong product was sent.
Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
Exchanges: Exchanges are subject to product availability. If the desired item is not available, we will issue a refund.

5. Intellectual Property

Ownership: All content, trademarks, logos, images, and intellectual property on this website are owned or licensed by RooTek. You may not copy, reproduce, distribute, or create derivative works from our content without express permission.
Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.

6. User Conduct

When using our website, you agree to:

Respect the Rights of Others: You must not infringe on the rights of RooTek or other users of the website.
No Unlawful Use: You must not use the website for any unlawful or fraudulent purposes.
Prohibited Behavior: You must not interfere with the website’s security, functionality, or attempt to access parts of the website that are restricted.

7. Limitation of Liability

Use of Website: RooTek is not liable for any damages or losses resulting from your use of our website, including but not limited to direct, indirect, incidental, or consequential damages.
Product Liability: To the extent permitted by law, RooTek’s total liability for any claim related to our products is limited to the price you paid for the product.
No Warranty: While we strive to provide a reliable website, we do not guarantee that our site will be available at all times or free from errors or viruses.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by RooTek. We are not responsible for the content or practices of these third-party websites. You access them at your own risk and should review their terms and conditions.

9. Governing Law

These Terms and any disputes arising out of or related to them will be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Australia for the resolution of any disputes.

10. Contact Information

If you have any questions or concerns about these Terms or the operation of our website, please contact us at:

Email: support@rootek.com.au

Acknowledgement

By using this website, you acknowledge that you have read and understood these Terms and agree to be bound by them.